Frequently Asked Questions

Get answers to common questions about 20 Point Packages.

Each session level equals one point; your 20 points can be used across any bed levels. Points are deducted per visit and tracked on your account for easy redemption during appointments.

Points are typically tied to the purchaser’s account and are not transferable. If you want to gift sessions, ask our front desk about gift cards or account transfer options and exceptions.

No — points from the 20 Point Packages remain valid for one year from purchase date. Make note of your expiration and plan visits within that period to fully use all points.

At check-in, tell staff which bed level you want; one point will be deducted per level used. Points can be applied across different beds to customize session intensity, and our staff can recommend combinations for your skin.

Promotions usually cannot be combined with point packages, but some seasonal offers may allow partial use. Check current terms or ask staff to confirm eligibility before applying discounts. We’re happy to review available options to maximize your value.

If you lose your receipt, we can usually look up purchases in our system if you have the account or ID used. Registering your account or keeping digital records simplifies recovery.