Frequently Asked Questions

Get answers to common questions about VIP Platinum.

VIP Platinum includes customizable airbrush tans, unlimited access to premium tanning beds, scheduled red light therapy sessions, priority booking, product discounts, and personalized tanning plans. Exact inclusions depend on chosen package tier; speak with our front desk to tailor benefits to your needs.

Usage frequency varies by service: tanning beds can be used 48 hours apart per safe tanning guidelines, while red light therapy is recommended 2-3 times weekly. Airbrush tans are scheduled as needed. Our staff will create a safe, effective schedule based on your skin type.

Red light therapy is generally safe, but inform us if you're pregnant, on photosensitizing medications, have a history of skin cancer, or active skin conditions. We screen clients and adjust treatments; consult your physician if you have concerns before booking sessions.

Exfoliate and shave at least 24 hours before your appointment, avoid moisturizers or oils on the day, and wear loose, dark clothing afterward. Arrive with clean, dry skin to ensure even absorption and a longer-lasting, streak-free tan.

Guest access and benefit transfers depend on your specific membership tier. Some VIP Platinum plans allow limited guest passes or transferable sessions for an additional fee. Contact our member services to review your account details and any available add-on options.

We require at least 24 hours' notice to cancel or reschedule appointments to avoid fees. VIP Platinum members may have more flexible policies or waived fees depending on circumstances. Check your membership terms or call member services for exceptions and updates.